Congratulations. You’ve had your co-op application scrutinized by a broker, repackaged by the managing agent, reviewed by the board, and have finally been asked in for an interview.  You are 75% of the way home. Most boards won’t waste their time (or yours) with an interview, if they, or the managing agent, didn’t like what they saw in your application.  But let’s not start slapping each other’s backs quite yet; approval is now yours to lose.

There are a number of Do’s and Don’ts when it comes to the co-op interview, but there are three (3) that you absolutely have to commit to memory and I’ve trademarked a new acronym to help you remember them:  NRA (oddly, RNA and NAR were both taken).

Never Ask Questions

Review your application

Arrive on Time

1. Never Ask Questions. This is the suggestion I get the most pushback about, but ignore it at your own peril.  I may be paraphrasing a bit here, but this is how some of my clients have responded: “What do you mean, Jim? We have a lot of questions for the board. We want to know when the co-op is going to replace the building’s windows. When will the exercise room be completed? When is the maintenance going up? Are there any assessments? When will we be able to start our gut renovation?”

No, no, no.

The purpose of this meeting is to decide whether you are going to become a member of this co-op, a neighbor of the people sitting in the room with you. They ask the questions. You answer them. Coffee is for closers, diamonds are forever, politicians are for sale, and questions are for shareholders. You may ask questions once you are a shareholder. Let me also say, that the co-op interview is not the time to be deciding if you want to purchase the apartment. That ship sailed at the end of the due diligence phase. If you have questions because you think you may have been misled, because you didn’t look over all the meeting minutes, because you didn’t read your contract before signing it, or haven’t reviewed the co-op’s financial statements, then have a conversation with your attorney.  If you have general questions about the co-op or your apartment, you should ask them before you sign a contract or direct those questions to a third party – the managing agent, your lawyer, or your broker.

Remember, you are being evaluated, so when you ask questions (even ones you think are insightful and show how thoughtful you are), you run the risk of raising a red flag (Troublemaker! Usurper! One-Who-Doesn’t-Follow-Directions!), even if that is not what you meant to do.  So answer their questions accurately, politely, and don’t ask any yourself.

2. Review Your Application. You should be familiar with your application, so at the very least read it again before your interview. You will be expected to answer questions about it quickly and accurately.  Also, bring a copy with you.

3. Arrive on Time. Enough said.

Please share your own co-op interview experiences and tips in the comments section and keep an eye out for an e-book with comprehensive information coming soon.  Thanks for reading.

Couple granted an interview after reading this post.

All co-op apartment buildings require prospective tenants/owners to apply for membership by submitting a co-op package. This usually consists of an application, not unlike a job application (only more intrusive), along with some supporting documentation (e.g. tax returns, bank statements, pay stubs, reference letters, etc.).  The co-op’s officers – commonly referred to as the co-op board – review your application and, if they like what they see, will later schedule an interview with you.  After which, you will be approved (and can go forward with your purchase), or rejected with scant rights to protest or appeal. The process is a minor inconvenience for some, while others need their own copy of DSM-IV to describe its effect on them.

The first step to passing the interview is being granted an interview. Submitting a perfectly constructed co-op board package will substantially increase your odds of being asked on that date, and will go a long way to reducing your anxiety throughout the review process.

1. Get it in writing. Some boards are formal and will provide you with a printed application containing very specific instructions and required documents; others will send you an email with instructions; and there are those, “unstructured” boards, that will leave you a brief voice mail describing a list of documents it would be nice to get from you. This last situation is untenable. Instructions from the board should be unambiguous, complete, and in writing. If yours are lacking, send an e-mail or letter to your board contact or the managing agent (see #3 below), “confirming” your understanding of what is being asked of you.

2.  Give them what they want, not just what (you think) they need. If you have followed step 2, you have a formal application or clear-cut instructions from the board or management company. These need to be followed to a T. Here is an example of a classic mistakes some applicants make along the way:

• You are a couple purchasing your first apartment together. The board application asks for two personal reference letters from each applicant. In this situation I’m often asked if it’s okay to share one or both of the personal reference letters. This seems reasonable, because couples usually have friends in common, but the answer is no. If the board asks for “two personal reference letters from each applicant,” then give them what they want. Of course, your friends can wax poetic about both of you in their letters, provided each of you has two separate references.

3. Submit well written reference letters. If you have friends or colleagues who write well, and who like to write, then ask these people to write your reference letters.  Not everyone is so fortunate. You may need to give your references an outline (or flat out write the letter for them). If possible, collect sample reference letters from other people who have passed a co-op interview. You can pilfer ideas and format from these letters.

4. Be Honest and Forthright.Your references don’t need to reveal every time you forgot to do the dishes or the pens you swipe from the office, but your entire application package should be an accurate reflection of you.  So don’t fudge your finances or claim you invented the Internet in your co-op application.

5. Triple check your numbers. This one is very tedious, which is why it trips up so many people. Mistakes here could force the board to ask for clarification or give the impression that you have something to hide. This could delay your interview (and move in date), or worse, you may find yourself rejected by the board. Here are few things to look out for:

• There will be a place on the application where you state your annual income.  This needs to match the amount on your employee letter.
• If you are asked to provide a detailed list of assets, these need to match exactly any financial statements you are including with the application.
• The financial documentation (bank statements, tax returns, etc.) you include with the package, should be up to date.  More specifically, monthly statements should not be more than 30 days old, and quarterly statements should not be more than 90 days old.

Bonus Tip:

Get Help. A good real estate broker will work his or her tail off to make your application sparkle and to streamline the entire process. However, if you are flying solo, enlist the help of friends or colleagues who have been through the process.  Ask them lots of questions and, if they really love you, ask them to review your application package.

When you have a moment, please share your co-op experiences and tips via e-mail or the comments section to this post. Next week, we’ll talk about the co-op interview and how to pass it and very soon we’ll make available a comprehensive e-book with more detailed information and lots of examples.  Thanks for reading.